Measured from your side of the connection
Know what's down
before your customers do.
When the network goes sideways, the costly part isn't the outage — it's not knowing what broke or who to call. HopWarden watches the critical services your business depends on and answers both, on one screen, before your customers notice.
- 6 services / unit
- 22s refresh
- One-way by design
- No IT staff
Service names are operator-defined examples.
A GLANCE INSTEAD OF A GUESSING GAME
If a service fails, its ring turns red — and an alert names the problem.
The screen shows a status ring for each monitored service, refreshed with every probe. Outage and recovery hold thresholds prevent false alarms: one dropped packet won't trigger an alert, and a service is marked down only after confirmed probe failures.
HOW HOPWARDEN STARTED
Troubleshooting the one thing that wasn’t broken.
Some time ago I was at the feed store, cash only, with a long line at the register that was hardly moving.
The credit card machine was down, timing out. The staff spent the whole outage on the phone with the home office troubleshooting the payment terminal. “Try again” would come over the speakerphone every couple of minutes, and every couple of minutes the terminal came back with “host not available”.
They were troubleshooting the one thing that wasn’t broken. A network error had shown up on a payment terminal, and the non-technical staff had no way to read the cryptic message they were being shown. I never found out how it got resolved. I gave up and left empty-handed, but with an idea.
What if there was a small device, or an application, that let non-technical people pinpoint where the problem actually is?
HopWarden was built for that gap. It sits on the counter, monitors the handful of services the business actually runs on, measures them from the store’s side of the connection, and when one fails, it says which one.
MANAGE · ALERT · HARDEN